![]() ![]() Start the Kerio Connect service after deleting the files.folderfilter.map stores EAS data for special Shared and Public folders.*.asy - General Device information for EAS accounts. ![]() Creating EAS and IMAP accounts generates the following files:.Back up the file(s) and then delete the file(s). Go to the #sync folder and look for either *.asy or *.map files, or both.Linux: /opt/kerio/mailserver/store/mail/.Mac: /usr/local/kerio/mailserver/store/mail.Windows: C:\Program Files\Kerio\MailServer\Store\Mail.This process is also applicable for IMAP users. Proceed with this solution if you have failed to remove the mobile device using Solution 1. Android: Configuring IMAP on Android Devices.iOS: Integrating IMAP CalDAV or CardDAV Accounts with Kerio Connect on iOS Devices.Android: Configuring Exchange ActiveSync Accounts on Android Devices for Kerio Connect.iOS: Integrating EAS Accounts with Kerio Connect on iOS Devices.After you have successfully removed the mobile device, reconfigure the email profile:.Select the affected mobile device and click Remove.Go to Kerio Connect Webadmin > Accounts > Users.Configure Kerio Connect with EAS (Exchange ActiveSync) on iOS and Android to view the devices set for the users in Kerio Connect Webadmin.If you are set up on IMAP (Internet Message Access Protocol), proceed directly to Solution 2. If you try Solution 1 and fail to remove the mobile device, then proceed to Solution 2. There are two possible solutions to fix the affected mailboxes. The following error message may appear in the logs:Īs a result, users cannot synchronize the account's data such as email messages, public folders, calendar appointments, etc. While using mobile devices such as Android and iOS smartphones and tablets, users are experiencing application synchronization problems. ![]()
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